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FAQ

  • How do I submit an architectural change request?
    1. Sign in to TownSq 2. Select "Architectural Review" from the menu 3. Select Submit Project and complete the form. The PDF below walks through this process.
  • How do I request a pool/tennis court fob for the first time?
    Download and complete this form. Email the completed form to NTXgates@principal-mgmt.com
  • I've lost my pool fob. How do I request a new one?
    The cost for a replacement fob is $25. Download and complete this form. Email the completed form to NTXgates@principal-mgmt.com
  • How do I pay my account through the TownSQ Portal?
    Sign into TownSQ Follow the steps in the PDF below. It gives steps on how to pay from a Credit Card or bank account.
  • How do I pay my account through the mail?
    Detach the coupon included with your billing statement and mail it with your check or money order. Please make all payments payable to The Trails of West Frisco HOA and mail them to PO Box 660090, Dallas, Texas 75266-0090. It is important that you include your account number on your check to ensure proper and timely posting. All payments are posted by the date received. Also, we do not accept postdated checks and will not be held responsible for the processing of such.
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